FREQUENTLY ASKED QUESTIONS

DELIVERY QUESTIONS

How do I track my gym clothing delivery?

All Deezi Active purchases are sent via registered Australia Post services.

Once the item is shipped you will be sent a tracking number via the email address provided at checkout.

The best way to track your item is via the Australia Post website.

https://auspost.com.au/mypost/track/#/search

If you are experiencing any problems please do not hesitate to contact our customer service team who will do their best to assist you info@deeziactive.com.au 

Do you post internationally?

No. Deezi Active currently only ships within Australia (12/2020)

PAYMENT QUESTIONS

What payment methods do you accept?

Deezi Active strives to offer our customers flexible payment options to suit your needs including:

Paypal

Afterpay

Mastercard

Visa

ShopPay

Openpay (available 12/2020)

RETURNS & EXCHANGES

Do you offer exchanges or returns?

If for any reason you are not happy with your purchase, you can return your goods to us within 14 days of purchase and we will be happy to offer you a refund or exchange. The item must be in the original condition with tags attached and must not have been worn or damaged.

The original and return postage is at the buyer’s expense and will not be refunded or credited as part of the purchase amount.

Before returning the item, please make contact with our customer service team via email at info@deeziactive.com.au who will provide you with further instruction. 

For more information please visit our returns section.

Can I return sale/reduced price items?

Unfortunately the purchase of sale/reduced price items is final. Please be sure to consult our return and exchange terms and conditions.

DEEZI SIZING

What do I do if I am in between sizes?

At Deezi Active we aim to cater for women of all shapes and sizes. If you are unsure of your size we recommend taking a look at our sizing chart. If you find you are between sizes we generally recommend taking the smaller size due to the stretch & second skin nature of the product.

If you are still unsure please feel free to contact our customer service team who will endeavour to find you your perfect fit info@deeziactive.com.au

To best match your size, please refer to our size guide below

What is the fit like?

We try not to be biased but we love the fit of our garments. Made from 4-way stretch moisture wicking fabric they are comfortable and supportive. We ensure all of our garments allow optimal movement and functionality to allow you to smash every goal you set yourself.

You can customise the fit of your Deezi Active to suit your needs, however we recommend taking your true pant size to ensure you experience the ultimate comfort, lift and support that our product provides.

However, if you prefer a more relaxed fit or like to have a little extra room taking the size up will allow a fit with a little extra room.

If you have any questions or are a little unsure please contact our customer service team info@deeziactive.com.au